Service & Warranty Policy

This policy explains how service concerns and warranty questions are handled for repairs arranged with segname. The specific service scope, price and warranty terms are set out in the written estimate and work order.

Before Work Starts

No repair work starts until the customer approves the diagnosed scope and price. If the condition of the scooter changes the scope, we will ask for approval before carrying out additional work.

Service Concerns

If you have a concern about a completed repair, contact [email protected] with your work-order details and a description of the issue. We will review the reported fault in line with the agreed terms and applicable consumer law.

Consumer Rights

Nothing in this policy limits mandatory consumer rights under applicable law. Before publication, the business should have this policy checked against its actual service process and German consumer-law obligations.

Contact Us

Email: [email protected]

Address: Karl-Liebknecht-Straße 8, 10178 Berlin, Germany